General Terms and Conditions for Online Sales

Website: www.cncontinental.it
Last updated: July 13, 2026

Identification of the Seller

The products featured on the website www.cncontinental.it are sold by:

CN Continental S.r.l.
Registered office: S.S. 35 dei Giovi, 41/A – 15057 Tortona (AL), Italy
Tax ID and VAT Number: 01357870060
REA: AL-155719
Email: cn@cncontinental.it
Phone: 0131 820443

Hereinafter also referred to as “Seller” or “CN Continental.”

Art. 1 – Definitions

1.1. For the purposes of these General Terms and Conditions, the following definitions apply:

• Website: the website www.cncontinental.it;
• Seller: CN Continental S.r.l.;
• Customer: any natural or legal person who submits an order through the Website;
• Consumer: a natural person who makes a purchase for purposes unrelated to their business, commercial, craft, or professional activities;
• Professional Customer: a natural or legal person who makes a purchase as part of their business, commercial, craft, or professional activities;
• Product: any tangible movable property offered and sold through the Site;
• Order: the purchase request submitted by the Customer through the procedure available on the Website;
• Contract: the distance sales contract entered into between the Seller and the Customer.

1.2. The provisions of the Consumer Code referred to in these Terms and Conditions apply exclusively when the Customer qualifies as a Consumer.

1.3. Purchases made by Professional Customers are governed by these Terms and Conditions, the Civil Code, and other provisions applicable to business-to-business relationships.

Art. 2 – Purpose and Scope of Application

2.1. These Terms and Conditions govern the online sale of the products featured on the Website.

2.2. The main features of the products are listed in their respective product sheets, available in the Products section of the Website.

2.3. Customers are advised to carefully read the description, technical specifications, dimensions, instructions for use, and any information regarding installation, maintenance, and compatibility before making a purchase.

2.4. Product images are for illustrative purposes only. Minor differences in color, finish, or secondary details may be due to the settings of the device you are using or to updates made by the manufacturer.

2.5. In the event of a conflict between these Terms and Conditions and any specific terms clearly indicated in the product description, the more specific terms shall prevail, without prejudice to the Consumer’s mandatory rights.

Art. 3 – Precontractual Information

3.1. Before submitting the order, the Customer may review:

• the essential characteristics of the products;
• the total price;
• VAT and other applicable taxes;
• shipping costs;
• any additional costs;
• payment methods;
• estimated delivery times;
• these Terms and Conditions;
• information on the right of withdrawal;
• The Privacy Policy.

3.2. The Customer may correct any errors in the information entered and modify the products in the shopping cart before submitting the order.

3.3. These Terms and Conditions can be viewed, saved, and printed before completing the purchase.

Art. 4 – Prices

4.1. Prices for consumers must be expressed in euros and include VAT and other applicable taxes.

4.2. If the Website includes a section reserved for professional customers with prices excluding VAT, this must be clearly indicated. In any case, the total amount due must be displayed before the order is submitted.

4.3. Shipping costs and any other charges are listed separately before the order is finalized.

4.4. The price charged is the one shown in the order summary at the time of purchase.

4.5. Any subsequent price changes will not affect orders that have already been placed.

4.6. Promotions and price reductions are valid for the period and under the terms and conditions indicated on the Website.

Art. 5 – Purchase Procedure and Conclusion of the Contract

5.1. To make a purchase, the customer selects the products, adds them to the shopping cart, provides the necessary billing and shipping information, chooses a payment method, and reviews the final summary.

5.2. Before submitting the order, the Customer must:

• check products and quantities;
• check the billing and shipping information;
• review the Privacy Policy;
• accept these General Terms and Conditions.

5.3. Reviewing the Privacy Policy does not constitute consent to the processing of data necessary for the performance of the contract. Any optional consents for newsletters, marketing, or profiling are requested separately.

5.4. The button that completes the process must clearly indicate that submitting the order entails an obligation to pay.

5.5. Submitting an order constitutes a contractual offer by the Customer.

5.6. After the order is submitted, the Customer receives an email containing the order number and a summary of the key information.

5.7. The Contract is deemed concluded when the Customer receives confirmation of the Seller’s acceptance of the order, unless the communication expressly states that it is merely a technical acknowledgment of receipt.

5.8. The confirmation records or makes available on a durable medium:

• order number and date;
• Customer data;
• products and quantities;
• prices and any discounts;
• shipping costs;
• payment method;
• delivery address;
• Information on the right of withdrawal;
• the version of the Terms and Conditions applicable to the purchase.

Art. 6 – Non-Acceptance and Cancellation of the Order

6.1. The Seller may refuse or cancel an order for objective reasons, including:

• product unavailability;
• payment not authorized;
• incomplete or obviously incorrect data;
• inability to make the delivery;
• an obvious clerical error in the price or description;
• reasonable suspicion of fraud or unlawful use;
• An order placed using automated tools for the purpose of unauthorized resale.

6.2. The Customer will be notified without undue delay.

6.3. If payment has already been made, the amounts due will be refunded using the same payment method, where possible.

Art. 7 – Payment Methods

7.1. Payment can be made using the methods available during the checkout process.

7.2. Data related to cards and other electronic payment methods are processed by specialized providers in accordance with their respective terms and privacy policies.

7.3. The Merchant does not necessarily receive complete information about the payment methods used.

7.4. In the event of an unauthorized, declined, or reversed payment, the order may be suspended or not processed.

7.5. Any refunds will be issued using the same payment method used for the purchase, unless otherwise agreed upon in a way that does not incur any costs for the Customer.

Art. 8 – Product Availability

8.1. Information regarding product availability is updated with the utmost care, but should be considered approximate, as multiple customers may purchase the same item at the same time.

8.2. If a product ordered is unavailable after the order has been placed, the Seller will promptly notify the Customer.

8.3. The Customer may choose, when possible, between:

• wait for the item to be restocked;
• replace the product;
• Cancel the out-of-stock product;
• Cancel the entire order when the unavailability significantly affects the purchase.

8.4. Refunds for canceled products will be issued without undue delay.

Art. 9 – Delivery and Transfer of Risk

9.1. Products are delivered to the address provided by the Customer during the checkout process.

9.2. The shipping methods, costs, and estimated delivery times are displayed on the Website or during checkout.

9.3. Unless otherwise agreed, the Seller shall deliver the products without undue delay and, in any event, within 30 days of the conclusion of the Contract.

9.4. In the event of a delay, the Customer will be notified as soon as possible. This is without prejudice to the remedies available to the Consumer under applicable law.

9.5. For purchases made by Consumers, the risk of loss or damage to the products passes at the moment the Consumer—or a person designated by the Consumer other than the carrier—takes physical possession of the goods.

9.6. If the carrier was chosen independently by the Consumer and not from among those proposed by the Seller, the risk passes upon delivery to the carrier, without prejudice to any rights the Consumer may have against the carrier.

9.7. Upon delivery, the Customer is asked to check:

• the number of packages;
• the integrity of the packaging;
• the absence of tears, impacts, or tampering;
• that the products received match those ordered.

9.8. If there is visible damage, the Customer is asked to file a specific claim with the carrier and to promptly notify the Seller.

9.9. Failure to make a reservation does not automatically result in the loss of rights arising from the statutory warranty of conformity.

Art. 10 – Right of Withdrawal

10.1. This article applies exclusively to purchases made by Consumers.

10.2. Under the Consumer Code, the consumer has at least 14 days to cancel the contract without having to provide any reason.

10.3. CN Continental voluntarily grants the Consumer a more favorable overall term of 30 days.

10.4. The period begins on the day the Consumer, or a person designated by the Consumer other than the carrier, takes physical possession of the product.

10.5. If multiple products are ordered in a single order and delivered separately, the period begins on the date of delivery of the last product.

10.6. If a product consists of multiple lots or parts, the period begins on the date of delivery of the last lot or part.

Online Withdrawal Feature

10.7. The consumer may exercise this right using the online feature available on the following page:

https://cncontinental.it/recesso-dal-contratto/

10.8. The function must be clearly identified with the following text:

“Cancel the contract here”

or with an equivalent formulation that is equally unambiguous.

10.9. The function must be:

• visible on the online interface;
• easily accessible;
• available at all times throughout the entire withdrawal period;
• It can also be used by those who made a purchase without creating an account.

10.10. The procedure allows the Consumer to indicate or confirm:

• first and last name;
• order number or other information identifying the Contract;
• products and quantities involved;
• email address where you would like to receive the confirmation.

10.11. The reason for withdrawal does not have to be specified.

10.12. Before final submission, the system displays a summary of the declaration and allows the consumer to correct any errors.

10.13. The declaration is submitted by clicking the button:

“Confirm Cancellation”

or by using an equivalent formulation that is equally unambiguous.

10.14. After sending the order, the Seller shall provide the Consumer, without undue delay, with a receipt in a durable medium containing:

• the content of the statement;
• the order number;
• instructions for the next steps.

Alternative Methods

10.15. The Consumer may also exercise this right by means of any explicit statement of their intention to withdraw, sent:

• by email to cn@cncontinental.it;
• by written notice addressed to CN Continental S.r.l., S.S. 35 dei Giovi, 41/A – 15057 Tortona (AL).

10.16. The Consumer may also use the standard form provided at the end of these Terms and Conditions, although this is not mandatory.

10.17. The right of withdrawal is considered to have been exercised in a timely manner when the notice is submitted before the applicable deadline expires.

10.18. It is not necessary to send a certified letter or to confirm the notification through a second channel.

Art. 11 – Return of Products

11.1. After giving notice of withdrawal, the Consumer must return the products without undue delay and, in any case, within 14 days of giving such notice.

11.2. The deadline is met when the product is delivered to the carrier before it expires.

11.3. Products must be returned to the following address, unless otherwise instructed by the Seller:

CN Continental S.r.l.
S.S. 35 dei Giovi, 41/A
15057 Tortona (AL), Italy

11.4. The Consumer is responsible for the direct costs of returning the item, provided that this information was provided before the purchase.

11.5. If the Seller agrees to cover the costs or arranges the pickup directly, the terms communicated to the Consumer will apply.

11.6. The Consumer is advised to use a traceable shipping method and to keep the relevant proof of shipment.

Art. 12 – Conditions for Returned Products

12.1. The consumer may examine the product to the extent necessary to verify its nature, characteristics, and functionality, just as they would in a store.

12.2. The product must be returned with all accessories, components, manuals, and materials originally included.

12.3. When available, it is recommended that you use the original packaging and protect it with additional packaging.

12.4. The absence or damage to the original packaging does not automatically result in the loss of the right of withdrawal.

12.5. The Consumer is solely responsible for any loss in value resulting from handling the product beyond what is necessary to verify its nature, characteristics, and functionality.

12.6. In the event of misuse, alterations, tampering, damage, or missing items that have resulted in an actual decrease in value, the refund may be reduced proportionally.

Art. 13 – Refund Following Cancellation

13.1. If the right of withdrawal is exercised in accordance with the rules, the Seller will refund:

• the price of the products in question;
• the shipping costs associated with the standard shipping method initially selected.

13.2. Any additional costs resulting from choosing a more expensive delivery option than the least expensive standard option offered will not be reimbursed.

13.3. The refund will be issued without undue delay and, in any case, within 14 days of the date on which the Seller is notified of the decision to cancel.

13.4. The Seller may withhold the refund until the products are received or until proof of their shipment is provided, whichever occurs first.

13.5. The refund will be issued using the same payment method used for the purchase, unless otherwise agreed and provided that the Consumer does not incur any costs.

13.6. The time it takes for the credit to appear may depend on the bank, the card network, or the payment service provider.

13.7. Simply sending the notice of withdrawal does not automatically result in an immediate refund, the technical cancellation of the order, or the acceptance of any warranty claims.

Art. 14 – Exceptions to the Right of Withdrawal

14.1. The right of withdrawal is excluded only in the cases provided for by applicable law.

14.2. For example, this right may be excluded in the following cases:

• custom-made products;
• products manufactured according to the customer’s specific instructions;
• clearly personalized products;
• products that are likely to spoil or expire quickly;
• sealed goods that cannot be returned for hygiene or health protection reasons once they have been opened after delivery;
• goods that, after delivery, are found to be inseparably mixed with other goods;
• sealed software, audio recordings, or video recordings, if the seal has been removed.

14.3. Any exclusions must be clearly indicated in the product description and before the order is submitted.

14.4. The professional or technical nature of the product does not automatically preclude the right when the purchase is made by a consumer.

14.5. Items sold at a discount or purchased during a promotion are not excluded from the right of withdrawal simply because they were sold at a reduced price.

Art. 15 – Damaged, Incorrect, or Non-Conforming Products

15.1. Claims regarding damaged, defective, incorrect, or non-compliant products are distinct from the standard right of withdrawal.

15.2. The Customer is asked to inspect the product upon delivery and to contact the Seller promptly at cn@cncontinental.it.

15.3. The notice should include:

• Customer name;
• order number;
• description of the problem;
• photographs or videos of the product and its packaging, when applicable.

15.4. The request for documentation must be proportionate to the verification requirements and does not limit the rights granted by the legal warranty.

Art. 16 – Legal Warranty for Consumers

16.1. Products purchased by Consumers are covered by the statutory warranty of conformity provided for in Articles 128 et seq. of the Consumer Code.

16.2. The Seller is liable for any lack of conformity existing at the time of delivery that becomes apparent within two years of the product’s delivery.

16.3. The statute of limitations for claims based on defects that were not fraudulently concealed expires 26 months after delivery.

16.4. Unless proven otherwise, when a defect becomes apparent within one year of delivery, it is presumed to have already existed at that time, provided that such presumption is consistent with the nature of the product and the defect.

16.5. There is no two-month statute of limitations from the discovery of the defect.

16.6. In the event of a lack of conformity, the consumer is entitled, first and foremost, to have the product brought into conformity through repair or replacement, at no cost, within a reasonable time and without significant inconvenience.

16.7. The consumer may choose between repair and replacement, unless the chosen remedy is impossible or would entail costs that are disproportionate to the alternative.

16.8. In the cases provided for by law, the Consumer may obtain a proportional reduction in the price or the termination of the Contract.

16.9. The warranty does not cover defects or damage resulting solely from:

• improper use;
• tampering;
• normal wear and tear;
• lack of maintenance;
• installation or assembly that does not comply with the instructions;
• use of incompatible replacement parts;
• accidents or external causes occurring after delivery.

16.10. Any commercial warranties offered by the manufacturer are in addition to the statutory warranty and do not replace it.

Art. 17 – Guarantee for Professional Clients

17.1. Purchases made by professional customers are subject to the provisions of the Civil Code regarding warranties against defects, unless otherwise validly agreed upon.

17.2. Professional customers are required to inspect the product and report any defects within the time limits set forth in applicable law.

17.3. Any manufacturer’s warranties apply in accordance with the terms set forth in the relevant documentation.

Art. 18 – Use, Installation, and Maintenance of Products

18.1. The Customer must use the products in accordance with their intended use, instructions, and safety warnings.

18.2. When required by the nature of the product, assembly, installation, commissioning, or testing must be performed by appropriately qualified personnel.

18.3. The Seller shall not be liable for damages resulting exclusively from:

• installation not in accordance with the instructions;
• improper installation;
• improper use;
• lack of maintenance;
• modification or tampering with the product;
• use of incompatible accessories or replacement parts.

18.4. The liability provided for by law remains in effect when the incorrect installation is due to incomplete or inaccurate instructions provided with the product, or when the installation was performed by the Seller or under the Seller’s responsibility.

Art. 19 – Liability and Force Majeure

19.1. No provision of these Terms limits or excludes liability that cannot be excluded by law.

19.2. The following remain unchanged:

• the rights arising from the statutory warranty;
• liability for willful misconduct or gross negligence;
• regulations on safety and defective products;
• any other mandatory protections afforded to the consumer.

19.3. The Seller is not liable for delays or failures to perform caused by unforeseeable events beyond its reasonable control.

19.4. In such cases, the Customer will be notified as soon as possible.

19.5. If the impediment makes it permanently impossible to perform the Contract, the Customer shall be entitled to a refund for the services not performed.

Art. 20 – Processing of Personal Data

20.1. Personal data is processed in accordance with EU Regulation 2016/679, Legislative Decree 196/2003, as subsequently amended, and other applicable provisions.

20.2. Information regarding the data controller, the purposes of data processing, the legal bases, the recipients, the retention periods, and the rights of the data subject is contained in the Privacy Policy published on the Website.

20.3. The processing necessary for managing orders, payments, shipping, cancellations, returns, refunds, and warranties is carried out for the purpose of performing the contract or complying with legal obligations.

20.4. Any consent given for newsletters, marketing, or profiling is optional and separate from the purchase.

Art. 21 – Communications, Assistance, and Complaints

21.1. The Customer may contact the Seller using the following contact information:

Email: cn@cncontinental.it
Phone: 0131 820443
Address: CN Continental S.r.l., S.S. 35 dei Giovi, 41/A – 15057 Tortona (AL)

21.2. Customers are asked to provide their order number, contact information, and a clear description of their request.

21.3. Complaints, warranty claims, and notices of withdrawal may be submitted through the channels specified in these Terms and Conditions, without any requirement to use registered mail exclusively.

21.4. The Seller will respond within a reasonable time, taking into account the nature and complexity of the request.

Art. 22 – Alternative Dispute Resolution

22.1. The Consumer may resort to the alternative dispute resolution procedures provided for in Articles 141-bis et seq. of the Consumer Code by contacting a competent ADR body.

22.2. The use of an out-of-court procedure does not affect the consumer’s right to seek redress through the courts.

22.3. If the Seller is a member of a specific ADR body, the Consumer will be notified in accordance with applicable law.

Art. 23 – Governing Law and Jurisdiction

23.1. These Terms and Conditions and the Contracts entered into through the Site are governed by Italian law.

23.2. If the Consumer resides in another country, any mandatory protections provided by the law of the country of residence shall remain in effect.

23.3. For disputes with a consumer, the court with jurisdiction is that of the place where the consumer has his or her residence or domicile, provided that such place is located within Italian territory.

23.4. For disputes with professional clients, the jurisdiction criteria established by law shall apply, unless otherwise validly agreed upon.

Art. 24 – Amendments and Retention of the Terms and Conditions

24.1. The version of the Terms and Conditions accepted by the Customer at the time the order was placed applies to the Contract.

24.2. Any updates apply only to orders placed after they are published.

24.3. The Seller retains information regarding orders and requests for cancellation for the periods necessary to fulfill contractual, civil, administrative, and tax obligations.

24.4. The normal continuation of navigation does not retroactively alter Contracts that have already been concluded.

24.5. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

Standard Withdrawal Form

This form may be used by a Consumer who wishes to withdraw from the Contract, but its use is not mandatory.

Recipient:
CN Continental S.r.l.
S.S. 35 dei Giovi, 41/A
15057 Tortona (AL), Italy
Email: cn@cncontinental.it

I hereby give notice of my withdrawal from the sales contract for the following products:

Order Number:

Order Date:

Date the products were received:

Consumer’s first and last name:

Consumer’s Address:

Email address:

Date:

Consumer’s signature, only if submitting a paper copy: